We know that hiring an online landscape designer you’ve never met can be a little nerve-wracking. We take great pride in hiring only the best landscape designers and providing an incredible design experience online.
That being said, if we don’t do a good enough job, we do guarantee your happiness.
If you sign up with us, and find that you are unhappy with your design, we absolutely want to make it right! Take a look below to see how our Happiness Guarantee works.
All Design Packages:
If you placed an order for a design package on Bacqyard by mistake and are not ready to get started on your design yet, you're entitled to a full refund. Provided you request a refund within 48 hours of placing the order. Why? A designer is assigned to your project as soon as you place the order. Within the first 48 hours, your designer does a lot of groundwork to prepare your design. If you cancel the order within the first 48 hours, we can notify your designer, so they do not continue to do any extra work.
We offer one free revision with all design packages and our goal is to make sure you fall in love with your new yard. Make sure to send in your feedback with design changes within 30 days of receiving your latest design concept. If we don't hear from you within 30 days, your designer will close your project. If you, however, want to request changes after 30 days, your request will undergo a review before we can commit.
Last Updated: Aug 16th, 2021