Happiness Guarantee

We know that hiring an online landscape designer you’ve never met can be a little nerve-wracking. We take great pride in hiring only the best landscape designers and providing an incredible design experience online.

That being said, if we don’t do a good enough job, we do guarantee your happiness.

If you sign up with us, and find that you are unhappy with your design, we absolutely want to make it right! Take a look below to see how our Happiness Guarantee works.

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All Design Packages:

If after delivery of Version 1 Design you feel that your design team isn’t quite getting your style, we can offer you a full refund of your design fee. However before we refund, a lead designer or project manager will get in touch with you to understand what went wrong and discuss additional changes or revisions and will have the final authority on approving the claim. If your design is in the Revision phase and you feel there is a mismatch between you and your design team, a lead designer or project manager will contact you to discuss a match with a new designer to correct the course, or, if you feel like we won’t be able to suit your needs, then a lead designer or project manager will decide a fair percentage of your design fee that can be refunded. Please note that the 100% money-back guarantee reimbursement will only apply for your BACQYARD design package within the first thirty days of purchase.

Didn't mean to place an order?

If you placed an order for a design package on Bacqyard by mistake and are not ready to get started on your design yet, you're entitled to a full refund. Provided you request a refund within 48 hours of placing the order. Why? A designer is assigned to your project as soon as you place the order. Within the first 48 hours, your designer does a lot of groundwork to prepare your design. If you cancel the order within the first 48 hours, we can notify your designer, so they do not continue to do any extra work.

Redesign Terms

We offer one free revision with all design packages and our goal is to make sure you fall in love with your new yard. Make sure to send in your feedback with design changes within 30 days of receiving your latest design concept. If we don't hear from you within 30 days, your designer will close your project. If you, however, want to request changes after 30 days, your request will undergo a review before we can commit.